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IT Support Intern

Green Bay Packaging, Inc.
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This position is a paid internship for a college student currently working towards a degree in Computer Science, Information Management, or another related field. Candidate will provide technical support for company-issued computers, peripherals (keyboard, mouse, monitor, docking station and printers), desktop software (Microsoft Office suite) and network connectivity. Tasks may include installing software, installing hardware resources for various purposes, moving equipment, and performing routine maintenance and functions. Candidate may manage various server and local applications. Candidate may also assist with network engineering, network maintenance, and maintaining desktop security. This position will provide entry level support to the Mill IT department and its user community.

 

Responsibilities

  • Diagnose and resolve technical hardware and software incidents.
  • Respond to incident and service requests for technical assistance in person, via phone, and electronically.
  • Install software/hardware.
  • Clean, modify and repair computer hardware including monitors, keyboard/Mouse and printers.
  • Manage servers – Including user access and management.
  • Set up new user hardware and physical spaces.
  • Track and route incidents and document resolutions.
  • Identify and escalate situations requiring urgent attention.
  • Work closely with others to complete a task.
  • Redirect problems to appropriate resource.
  • Learn to become a liaison between IT professionals and end user.

Qualifications

  • Working knowledge of fundamental operations of relevant software and hardware equipment (i.e. Microsoft Windows operating systems, Android/iOS, desktop PC, laptop, and Cisco network/VoIP equipment).
  • Proficient in Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
  • Must be self-driven and able to accomplish entry-level troubleshooting tasks.
  • Microsoft or other industry certifications are a plus.
  • Strong analytical and problem-solving skills.
  • Well organized with good time management skills.
  • Strong customer focus.
  • Ability to work independently and as a member of a team.
  • Knowledge of remote systems and servers.
  • Office 365 knowledge.
  • Previous experience troubleshooting Microsoft Windows 11.
  • Comfortable working within manufacturing environment at times.