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Student Assistant - Reeve A/V Technician


Audiovisual Technicians are responsible to setup, maintain and troubleshoot meeting room audiovisual systems as well live sound systems used for bands and other entertainers. Audiovisual Technicians provide a high level of quality customer service to student, staff and community customers. There is some heavy lifting involved as well as work on ladders. Summer employment is available but not required.


General working hours for this position are 8:00 AM to 7:30 PM Monday through Friday with the expectation of one after hours event per pay period (every two weeks). 15-20 hours per week are expected when classes are in session. Summer employment is available but not required.


Essential Tasks/Responsibilities:


A. Meeting and Event Support

1. Setup, arrange, and tear down of live sound systems

2. Setup, arrange, and tear down of meeting room AV equipment

B. Customer Service

1. Answer technology related questions via phone, email, and in person

2. Assist customers to meet their event production goals

3. Assist customers with meeting room technology

4. Assist customers with live sound support

5. Work with students, faculty, and staff from diverse backgrounds

C. Troubleshoot Equipment Issues

1. Troubleshoot live sound systems and meeting room AV equipment equipment effectively

2. Be able to provide solutions to a technical issue in meeting rooms quickly and accurately

3. Be able to provide information about troubleshooting steps to Lead Audiovisual Technician and Audiovisual Support Coordinator

D. Maintain Inventory, Equipment, and Documentation

1. Complete detailed and routine tasks, such as weekly inventory and laptop updates

2. Return equipment to proper storage areas and tidy as needed

3. Complete daily log with tasks completed and customers met

4. Perform equipment maintenance as instructed

5. Develop and maintain thorough records, databases, binders, and files


Majors Considered: All majors considered; preference given to those majoring in Music Industry, Recording, Music Business, or Radio/TV/Film.


Knowledge, Skills, and Abilities

● Complete detailed and routine tasks

● Demonstrate attention to detail

● Have basic computer skills such as Google applications and Microsoft Office

● Have excellent organizational skills

● Have strong analytical skills to assess a problem and apply appropriate solutions

● Have the ability to work without direct supervision

● Learn new tasks quickly and accurately

● Work both independently and as part of a team

● Strong interpersonal, oral, and written communication skills

● Strong customer service skills

● Ability to communicate technical information in a manner easily understood by non-technical personnel

● Have a working knowledge of live sound systems

● Knowledge of EQ and effect processing techniques for live bands

● Knowledge of basic digital lighting systems

● Be approachable and professional with all customers


Physical Requirements

● Bend and reach

● Lift 50 pounds

● Move equipment

● Stand for long periods of time

● Work with your hands

● Climb and work on ladders


Core Competencies / Job Expectations

1. Communication – Timely communicates with styles that are approachable and respectable; engages in active listening by holding interruptions and responding concisely.

2. Customer service – Engage in all job-related interactions and activities with contacts from within and outside the University in a courteous and professional manner.

3. Respect for diversity - Avoid language that demeans a particular group of individuals. Do not let biases or stereotypes affect the delivery of service.

4. Change management – Willingly anticipate, identify and adopt change.

5. Time management – Effectively organize work to be as productive as possible.