Work-Study Financial Aid Office Assistant

Job Description:

The financial aid office, Dempsey Hall Room 104, is seeking to hire a work-study student for the school year. Students will assist in providing financial aid information to students and parents while maintaining confidentiality by adhering to FERPA (Family Educational Right and Privacy Act) regulations. Students will assist with walk in traffic (routing to the proper person), phone calls, emails, other aid-related duties as assigned. Also, student workers will provide assistance with special financial aid projects. Work schedule to be about 10 hours weekly and we will work around your class schedule.

In addition, you will learn PeopleSoft skills and Image Now skills to carry you into your career. We support the education of our work-study students and look forward to creating a supportive work environment while you are completing your education. The Financial Aid Office will work around your class schedule.

Qualifications:

-    Must be work study eligible

-    Basic clerical and computer skills

-    Strong oral and written communication skills

-    Strong customer service skills

-    Must be punctual and willing to work a flexible schedule

-    Attention to detail and accuracy

-    Be able to work in a fast paced environment providing excellent customer service

-    Must maintain confidentiality of student information

Preferred:

·    Customer service experience

·    Prior experience with financial aid

·    Experience with multiple technologies

·    Problem solving abilities